Privacy Policy

Last updated: February 16, 2026

Herman Teas (operating hermanteas.com and shop.hermanteas.com) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, sign up for newsletters, contact us, or otherwise interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

a. Information you provide directly

  • Name, billing/shipping address, email address, phone number
  • Payment information (processed securely via third-party payment gateways — we do not store full card details)
  • Account registration details (username, password hash)
  • Order notes, gift messages, or special requests
  • Information you provide when contacting us (support tickets, emails, WhatsApp/chat)

b. Automatically collected information

  • IP address, browser type/version, operating system
  • Device information, approximate location (country/city level)
  • Pages visited, time/date of access, referring/exit pages
  • Cookies, web beacons, pixels, and similar technologies (see Cookies section below)

c. Information from third parties

  • Shipping carriers (tracking updates)
  • Payment processors (confirmation of successful payment)
  • Social media/log-in services (if you choose to log in via Google/Facebook/etc. — limited data only)

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about your orders, payments, and customer service inquiries
  • To create and manage your account (if registered)
  • To send transactional emails (order confirmations, shipping notifications)
  • To send marketing communications/newsletters (only if you have expressly opted in)
  • To improve our website, products, and services
  • To prevent fraud, abuse, and security incidents
  • To comply with legal obligations (tax, customs, consumer protection laws)
  • For internal analytics and business purposes

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember items in your cart
  • Understand site traffic and usage patterns
  • Provide personalized content (where applicable)

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service providers (payment processors, shipping carriers, cloud hosting, email service providers)
  • Professional advisors (accountants, lawyers) when required
  • Law enforcement, regulators, or courts when legally obligated
  • Business successors in the event of merger, acquisition, or sale of assets

International transfers: As a Sri Lanka-based business, your data may be transferred to and processed in countries outside Sri Lanka (e.g., payment gateways in the US/EU, cloud servers). We take reasonable steps to ensure appropriate safeguards are in place.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your data
  • Correction of inaccurate data
  • Deletion (“right to be forgotten” – subject to legal retention obligations)
  • Restriction of processing
  • Objection to processing (including marketing)
  • Data portability (where technically feasible)

To exercise these rights, contact us at info@hermanteas.com or shop@hermanteas.com.

We will respond within a reasonable timeframe (usually 30 days).

Marketing emails: You can unsubscribe at any time via the link in every newsletter or by contacting us.

7. Data Retention

We keep your personal data only for as long as necessary:

  • Order/account data: 6-7 years (accounting/tax/legal requirements)
  • Marketing data: until you unsubscribe
  • Analytics/logs: usually 12-26 months

8. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If we learn we have collected such data, we will delete it.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date. Significant changes will be communicated via email or prominent notice on the website.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Herman Teas
Handunugoda Tea Factory
Tittagalla, Ahangama
Sri Lanka

Email: info@hermanteas.com or shop@hermanteas.com
Phone: (+94) 779720095 / +94912286364